FAQ

What happens if I return equipment early or late?

Generally, we do not offer refunds if you decide to return equipment prior to your booked time. We do allow a 30 minute late window. Anytime later than that we reserve the right to charge you for the next hire period.

What is your cancellation policy?

 • Cancellations can be made up to 48 hours prior to the hire/tour time commencing, at no cost.
• Cancellations made within 48 hours of hire/tour time are non-refundable (if due to COVID-19 see full terms and conditions)
• Date and name changes can be made at no cost, at least 24 hours prior to booked collection/tour time.
• Hires and Tours will have deemed to be completed if customers do not show up within 1 hour of booked collection/tour time.
• The Operator reserves the right to cancel tours and hires due to unsuitable river conditions, bushfire risk and other circumstances that the Operator feels pose unsafe conditions to the Hirer.

If the Operator is prevented from, or delayed in performing any of its obligations to the Customer from having to cancel a tour or hire, no loss or damage shall be claimed by the Customer from the Operator.

 

Under Australian consumer law if the goods you have hired are faulty or they do not perform the task they are advertised to perform we will refund providing the damage or fault was not incurred during the hire period. See terms and conditions of hire for more detail.

What are your COVID-19 related terms and conditions?

 

  • The customer shall comply with all Government (Federal and State) COVID-19 vaccination, testing and isolation requirements to access the Operators premises, tours and services. Where the customer does not meet a vaccination, testing or isolation requirement for entry to the venue or access to the service, the customer will not be granted entry or participation and will forfeit any, and all monies paid.
  • Where the customer cancels due to travel restrictions or isolation directions, excluding vaccination or testing requirements, the customer may be offered a refund or credit note (to be used at a later time), where such an offer is at the absolute discretion of the Operator.
  • Where the Customer presents with an elevated temperature or other symptoms of COVID-19 or any other communicable disease or virus (whether you are aware of the condition or not), the Operator may in its absolute discretion refuse the Customer’s participation in the tour.
  • The Customer is NOT required to be vaccinated to hire equipment, participate in tours or access charters. Customers will be notified if vaccination becomes mandatory for their tour or booking. Refunds may be offered on a case-by-case basis, at the operators discretion if mandatory vaccination requirements change.
Do we need to book in advance?

No, however booking in advance ensures equipment will be held for you and you will not be subject to availability on the day.

Can we have equipment delivered?

Yes, we do offer a delivery service. 

Can I carry canoes/rafts/kayaks on my car without a roof rack?

Generally, most vehicles without a roof rack can carry 1 canoe/raft/kayak. We have thick, foam pads that sit on your roof and supply tie downs that wrap through your door frame. Carrying or towing our hire equipment is at the hirers risk.

What happens if I lose or damage equipment?

If you lose equipment there will be a replacement cost. Generally, if damage occurs under your care you will be charged for the damage.

Do you supply life jackets and/or bike helmets?

Yes, personal floatation devices (pfds) and paddles are supplied with each craft and helmets are supplied with each bike according to the number of persons the equipment is licensed to carry. We have a range of pfd sizes from infant to extra large adults.

Are dogs permitted in the Reserve?

Yes, under the regulations, dogs are permitted in the reserve as long as they are on a lead. Dogs are also permitted to be taken in your hire canoe, although we do not supply specific animal pfds.

What are the conditions of hire for bikes?
  • The Hirer indemnifies Misty Forest Pty Ltd trading as Dwellingup Adventures and Waypoints Café, Tours and Retail (The Operators) and the Department of Biodiversity Conservation and Attractions (DBCA), against all damages and claims recovered or made against the Operator and arising out of this agreement by any servant or agent of the Hirer, by the person permitted to use the bike/equipment by the Hirer including any child of or under control of the de facto or otherwise of the Hirer, for any loss or damage.
  • The Hirer voluntarily accepts all risks connected with the bike hire and use and acknowledges that the bike and all equipment supplied hereunder are in good condition.
  • The Hirer is responsible for all loss or damage to the bike and any other equipment provided hereunder which may be made during the period of hire. Damage not considered normal wear and tear, bent handlebars, broken levers, frame damage, buckled rims, broken spokes, broken derailleurs, broken saddles.
  • Flat tyres are considered normal wear and tear and incur no cost. The Hirer must ensure the bike is not continued to be ridden as rim and tyre damage will occur, rim and tyre damaged will not be considered normal wear and tear. Hirers may hire a tool kit and self-repair, return the bike to point of hire for repair. We may also be able to provide track side assistance for flat tyres.
  • Refunds are not provided because the Hirer has terminated the hire period early.
  • The Operator requires that all children have the consent of parent/guardian to use the equipment.
  • Hirers are bound by State Laws in regard to consuming alcohol and being in control of a vehicle.
  • The bikes are not equipped with lights and are only to be used during daylight hours.
  • Bike helmets are supplied with the hire. The wearing of helmets is compulsory under West Australian Law.
  • The bike is designed to carry one person only. The Hirer shall not permit more than one person to ride the bike at once.
  • Bikes must be transported using a suitable bike carrying device. Dwellingup Adventures reserves the right to determine a suitable bike carrying device.
What are the conditions of hire for watercraft?
  • The Hirer indemnifies Misty Forest Pty Ltd trading as Dwellingup Adventures and Waypoints Café, Tours and Retail (The Operators) and the Department of Biodiversity Conservation and Attractions (DBCA), against all damages and claims recovered or made against the Operator and arising out of this agreement by any servant or agent of the Hirer, by the person permitted to use the watercraft/equipment by the Hirer including any child of or under control of the de facto or otherwise of the Hirer, for any loss or damage.
  • The Hirer voluntarily accepts all risks connected with the watercraft/equipment hire and use and acknowledges that the watercraft/equipment supplied hereunder are in good condition.
  • The Hirer is responsible for all loss or damage to the watercraft/equipment provided hereunder which may be made during the period of hire.
  • Refunds are not provided because the Hirer has terminated the hire period early.
  • The Operator requires that all children have the consent of parent/guardian to use the equipment.
  • No alcohol is permitted to be carried or consumed in the watercraft.
  • The watercraft are only to be used between the hours of sunrise and sunset, only on inland protected waters excluding Lake Argyle, The Ord River spillway and any white-water area. Under no circumstances are they to be used in ocean waters or more than 400 meters from any foreshore. (Department of Transport penalty $500.00)
  • Buoyancy vests (PFDs Personal Flotation Devices) have been provided for each person.
  • The watercraft is licensed to carry one/two/three persons. The hirer shall not permit more than one/two/three persons to be on board. (Department of Transport penalty $500.00)
  • Misty Forest Pty Ltd trading as Dwellingup Adventures and Waypoints Café, Tours and Retail accepts no responsibility for loss of personal equipment during the hire period.
  • Carrying watercraft is entirely at the risk of the vehicle driver. Misty Forest Pty Ltd trading as Dwellingup Adventures and Waypoints Café, Tours and Retail accepts no responsibility for damage to vehicles or other hirers property.
  • UNDER NO CIRCUMSTANCES ARE WATERCRAFT TO BE TAKEN OVER THE BADEN POWELL WATERSPOUT (WATERFALL) OR DOWNSTREAM (WEST OF) NANGA BRIDGE.

 

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