FAQ

What happens if I return equipment early?

Generally, we do not offer refunds if you decide to return equipment prior to your booked time.

What happens if I return equipment late?

Generally, we allow a 30 minute late window. Any time later than that we reserve the right to charge you for the next hire period.

What is your refund policy?

Under Australian consumer law if the goods you have hired are faulty or they do not perform the task they are advertised to perform we will refund providing the damage or fault was not incurred during the hire period.

Is there a deposit or bond required?

No, not for equipment or tours. We simply ask that if you change your mind just let us know. We will hold equipment for 1 hour after a booked collection time and reserve the right to rehire if the customer does not turn up. For Dwellingup Holiday House bookings please refer to the relevant page.

Do we need to book in advance?

No, however booking in advance ensures equipment will be held for you and you will not be subject to availability on the day.

Can we have equipment delivered?

Yes, we do offer a delivery service. Please note all delivery services paperwork and payment must be completed prior to any delivery service.

Can I carry canoes/rafts/kayaks on my car without a roof rack?

Generally, most vehicles without a roof rack can carry 1 canoe/raft/kayak. We have thick, foam pads that sit on your roof and supply tie downs that wrap through your door frame. Carrying or towing our hire equipment is at the hirers risk.

What happens if I lose or damage equipment?

If you lose equipment there will be a replacement cost. Generally, if damage occurs under your care you will be charged for the damage.

Do you supply life jackets?

Yes, personal floatation devices (pfds) and paddles are supplied with each craft according to the number of persons the boat is licensed to carry. We have a range of sizes from infant to extra large adults.

Are dogs permitted in the Reserve?

Yes, under the regulations, dogs are permitted in the reserve as long as they are on a lead. Dogs are also permitted to be taken in your hire canoe, although we do not supply specific animal pfds.